Refund policy

Return Policy

At Thrillaura, we understand that sometimes the book you ordered might not meet your expectations, or you may need to return it for various reasons. We strive to make the return process as easy and convenient as possible. Please read our return policy carefully to ensure a smooth experience.

Return Eligibility:

  1. Damaged or Defective Books: If you receive a book that is damaged or defective, please contact us within 7 days of receiving the item. We will arrange for a replacement or a refund.
  2. Incorrect Orders: If we ship you the wrong book or version, please contact us within 7 days of receiving the item. We will arrange for a replacement or a refund.

Return Process:

  1. To initiate a return, please contact our customer service team at [thrillaura@gmail.com] or call [+918848383736] to request a return authorization.
  2. We will provide you with instructions on how to return the item, including the return address and any additional information needed.
  3. Please ensure that the book is securely packaged to prevent any damage during return shipping.
  4. Ship the book back to us using a trackable and insured shipping method. Keep a record of the tracking number for your reference.
  5. Once we receive the returned item and inspect it, we will process your refund or replacement within 7-10 business days.

Refund Policy:

  1. If you are eligible for a refund, we will issue it to the original payment method used for the purchase.
  2. Please note that any shipping costs incurred for the original purchase are non-refundable unless the return is due to our error or a defective product.

Exchange Policy:

  1. If you request a replacement for a damaged or defective book, we will send you a new copy of the same book at no additional cost. If the book is out of stock, we will offer you a refund instead.

Cancellations:

  1. If you wish to cancel an order, please contact us within 24 hours of placing the order. If your order has not yet shipped, we will cancel it and issue a full refund.
  2. If the order has already been shipped, you can still return it following our return policy.

Note: All returns and exchanges are subject to Thrillaura’s discretion, and we reserve the right to deny a return if it does not meet the conditions specified in our policy.

We are committed to providing high-quality books and excellent customer service. If you have any questions or need further assistance, please don’t hesitate to reach out to our dedicated customer service team. Thank you for choosing Thrillaura for your book purchases. Happy reading!